Based on more than 40 years of combined experience in WFM, we decided to rethink how a WFM system should look. The product: simTree, the cloud-based, simulation driven WFM system.
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info@deepnumbers.seThe use of simulation in simTree provides true multi-skill handling. The simulation gives detailed information about vital metrics of a date range, such as service level and agent occupancy, before it happens.
The simTree Forecast and Schedule let you look at both the details of your business down to each 15 minute block, and an overview of several weeks, or anything in between. Monitor not only your call statistics, you can also import agent data and view agent adherence directly in the Schedule.
The simTree Employee app lets your employees see their schedule whenever and wherever they are
Set up Payroll rules and generate Payroll reports as PDF, CSV or sent as an email, with the click of a button
Smart, flexible shifts create automatic scheduling that's optimized for your business needs
See employees log times, in rotation times, and get warnings for late arrivals - right in the schedule
Take full control of the schedule with advanced functions such as black-out of breaks during selected hours
Getting started with simTree is easy using the built-in user guide
Notify employees of schedule changes or send employee schedules easily through built-in e-mail and text notification services
Let your employees send requests for time off, work, vacations, or sickleave - right in the app
No compromises and no installation or update hassle - simTree is natively developed for the web with new updates available immediately upon release
Use our API to import your data into simTree, utilize direct import from a selection of switch providers, or import using text files
Use Ghost planning to easily plan shifts during busy times that your employees can pick up
Versatile Employee App
Let your employees see their schedule anytime - anywhere. Vacation requests, trading shifts, and updating availability can all be done by your employees in the app. Requests made in the app immediately show up in the simTree Schedule for easy management - and the built in evaluator shows how service level is affected by granting a request. Your agents can see both their payroll info and their adherence stats right in the app.
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