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deepNumbers
simTree is developed by deepNumbers
Documents
simTree documents
Downloads
Import of historic data
Guides how to import historic data
agent event api
api documentation for agent events
Set up on mobile device
Simple instruction on how to install on mobile devices
Console application (Infinity)
User guide: Console application for importing calls from mdr database (Infinity)
Download
Download console application for importing calls from mdr database. (Infinity)
Training videos
First time set up
First time set up of simTree
Import of call stats
Import text files with call by call data
Definition of call groups/skills
Defining call groups/skills
Affinity planning
How to work with grouping of skills
Basic scheduling
Basic manual scheduling
Break settings
Configuring automatic breaks
Import of agent events
Import text files with agent events
Adherence functionality
How to work with adherence data in the schedule
Employee settings
General employee settings
How to work with the employee module
Cyclic schedules
How to set up cyclic schedules
Availabilities
How to set up agent availability
Shift bags
How to set up possible shifts for agents
Book a demo
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