Documents and Downloads

Getting Started

• Video: simTree Introduction Introduction to simTree
• Video: Getting started Quick-guide Video First time set up of simTree
• Document: New Customer Start-up Plan Our suggested plan for getting started with simTree
• Document: Agent app on mobile device Set up Instructions for installing agent app on mobile devices

Data Import

• Download Console Application Download console application for importing calls from MDR database. Supports Infinity and Genesis.
• Document: Agent event API API documentation for agent events
• Document: Console Application set up Instructions for how to set up the console application for importing calls from mdr database, including SQL queries used (Infinity/Genesis)