Simulation Driven
simTree uses a simulation-based approach where calls are generated from a forecast and assigned to appropriately skilled scheduled agents. The system collects performance data during the simulation, which gives you detailed insights into service levels and agent occupancy.
AI Forecasting
The simTree AI Forecast uses Elastic Net Regression, a machine learning method that analyzes large datasets to identify complex patterns. It can detect seasonal trends and intramonth variations often overlooked by traditional forecasting methods.
True Multi-skill Handling
The simulations give simTree true multi-skill support. Traditional methods like Erlang C only gives staffing estimates in multi-skill call centers based on agents having either one skill, or all skills. simTree uses the real skills to find the true number of agents required. As agents gain more skills, staffing needs decrease, leading to lower targets.
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Hear what our customers have to say:
"SimTree has been a great partner in helping Ambs Call Center maintain industry-leading service levels. Its simulation-driven scheduling and real-time adherence tracking have helped our staffing to ensure we exceed customer expectations."
- Aaron Boatin, Ambs Call Center
"Working with simTree has been a great experience from the very start. The communication is always clear, fast, and genuinely pleasant. We especially appreciate how Hans, Celine and the rest of the team really take the time to understand our needs. They actively think along with us, show a hands-on mentality, and every request or idea we share is met with dedication and a can-do attitude. It feels like a true partnership rather than just a supplier relationship. We're very happy with the collaboration and look forward to a long and successful partnership together!"
- Rhonda Bodemeijer, Interswitch
Simtree has been a game-changer for our team. As a simplified version of a previous WFM provider, it felt familiar from day one but offered the added features we needed — like forecasting by call group and scheduling based on employee skillsets and availability. The employee app has been a major win for us, filling a gap we previously struggled with. Plus, the support from the Simtree team has been outstanding every step of the way."
- Brianna Burke, Nationwide Inbound
